Alexandra Alberta products are crafted with love and care….
To preserve the luster of your precious pieces:
– Avoid contact with water and chemical products such as perfume, hair spray, make up, creams.
– Gently wipe your pieces with a special polishing or soft cotton cloth after each wear to remove dirt and oil from the surface.
– Store jewellery away from sunlight, preferably in a soft fabric like velvet or satin.
– Keep the pieces separate to prevent scratches.
Some items are made in sterling silver and 18k plated gold and some are made in 18k solid gold. With plated items, the layer of plating will inevitably wear off with prolonged wear, especially for rings as they come into contact with surfaces, liquids, perfumes more often.
Please note that shipping costs associated with re-plating services to and from our studio in London is entirely the responsibility of the customer. You will be charged a flat rate of GBP 10 for return shipping.
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Free Express Shipping Worldwide.
All our items are crafted to the highest standards and we hope you like them. However, if for any reason you would like to return your purchase in its original packaging, unused, within 14 days for a refund or exchange, Please email us at hello@alexandraalberta.com
These terms and conditions apply to the use of and orders placed on www.alexandraalberta.com website and telephone orders placed with Alexandra Alberta. By placing an order with Alexandra Alberta you will be deemed to have read, understood and agreed to these terms and conditions.
We do not store credit card details nor do we share customer details with any 3rd parties.
Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As cushions are made by hand there may be a fractional variation in size. We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
Orders can be processed directly though this web site.We accept card payments over the phone by calling 07852740122.
All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Alexandra Alberta will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Alexandra Alberta Limited are happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email or phone us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing.
Alexandra Alberta Limited uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.
For Bespoke Orders:
Bespoke jewellery are all handmade by professional artisans and craftsman and we at Alexandra Alberta, take pride in crafting each individual piece to our best standards and quality. Please note that because the custom made jewellery are all hand crafted, the final piece may have a hand made feel which we love and have strong pride about. If in any such case the client is not satisfied with the final product, bearing in mind we at Alexandra Alberta would have paid for the materials, precious metals and gemstones prior, we would only be able to return a partial percentage of the initial deposit up to 50% maximum, if any at all.
We do not store credit card details nor do we share customer details with any 3rd parties.
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Alexandra Alberta Limited
Suite 48
88-90 Hatton Garden
London EC1N 8PN
Please email us at alexandraalbertafinejewels@gmail.com
or at info@alexandraalberta.com for your queries.
