Product Care
Alexandra Alberta products are crafted with love and care….
To preserve the luster of your precious pieces:
– Avoid contact with water and chemical products such as perfume, hair spray, make up, creams.
– Gently wipe your pieces with a special polishing or soft cotton cloth after each wear to remove dirt and oil from the surface.
– Store jewellery away from sunlight, preferably in a soft fabric like velvet or satin.
– Keep the pieces separate to prevent scratches.
Some items are made in sterling silver and 18k plated gold and some are made in 18k solid gold. With plated items, the layer of plating will inevitably wear off with prolonged wear, especially for rings as they come into contact with surfaces, liquids, perfumes more often.
Please note that shipping costs associated with re-plating services to and from our studio in London is entirely the responsibility of the customer. You will be charged a flat rate of GBP 10 for return shipping.
Size Guide
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Shipping & Returns
Free Express Shipping Worldwide.
All our items are crafted to the highest standards and we hope you like them. However, if for any reason you would like to return your purchase in its original packaging, unused, within 14 days for a refund or exchange, Please email us at hello@alexandraalberta.com
Terms & Conditions
These terms and conditions apply to the use of and orders placed on www.alexandraalberta.com website and telephone orders placed with Alexandra Alberta. By placing an order with Alexandra Alberta you will be deemed to have read, understood and agreed to these terms and conditions.
We do not store credit card details nor do we share customer details with any 3rd parties.
Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As cushions are made by hand there may be a fractional variation in size. We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
Orders can be processed directly though this web site.We accept card payments over the phone by calling 07852740122.
All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Alexandra Alberta will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Alexandra Alberta Limited are happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email or phone us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing.
Alexandra Alberta Limited uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.
For Bespoke Orders:
Bespoke jewellery are all handmade by professional artisans and craftsman and we at Alexandra Alberta, take pride in crafting each individual piece to our best standards and quality. Please note that because the custom made jewellery are all hand crafted, the final piece may have a hand made feel which we love and have strong pride about. If in any such case the client is not satisfied with the final product, bearing in mind we at Alexandra Alberta would have paid for the materials, precious metals and gemstones prior, we would only be able to return a partial percentage of the initial deposit up to 50% maximum, if any at all.
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.
Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
What to do if you don’t want cookies to be set?
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.
First party cookies
First party cookies are set by the website, you are visiting and they can only be read by that site.
Third party cookies
Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company (e.g. Google) who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.
More significantly, a website might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites.
Session cookies
Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.
Persistent cookies
This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.
Contact Us
Alexandra Alberta Limited
Suite 48
88-90 Hatton Garden
London EC1N 8PN
Please email us at alexandraalbertafinejewels@gmail.com
or at info@alexandraalberta.com for your queries.
